Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources monitor and evaluate nursing care

monitor and evaluate nursing care plans HLTENN005 Contribute to nursing care of a person with complex needs HLTENN006 Apply principles of wound management in the clinical environment HLTENN007 Administer and monitor medicines and intravenous therapy HLTENN008 Apply legal and ethical parameters to nursing practice HLTENN009 Implement and monitor care for a person with mental health conditions HLTENN011 Implement and monitor care for a person with acute health problems HLTENN012 Implement and monitor care for a person with chronic health problems HLTENN013 Implement and monitor care of the older person HLTENN015 Apply nursing practice in the primary health care setting HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCCOM005 Communicate and work in the health or community services HLTAID003 Provide first aid HLTWHS003 Maintain work health and safety BSBLDR403 Lead team effectiveness HLTHPS006 Assist clients with medication HLTHPS007 Administer and monitor medications If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXRSK002 Maintain store security SIRXHWB002 Promote workplace health and wellbeing SIRRINV002 Control stock SIRXWHS003 Maintain workplace safety SIRXCEG008 Manage disrespectful

Fully mapped to training package requirements

Core units BSBWHS201 Contribute to health and safety of self and others SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SHBXCCS001 Conduct salon financial transactions SHBXCCS004 Recommend products and services SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SIRRMER001 Produce visual merchandise displays SIRXIND003 Organise personal work requirements SIRXSLS001 Sell to the retail customer Elective units BSBSUS201 Participate in environmentally sustainable work practices ICTWEB201 Use social media tools for collaboration and engagement SHBBMUP001 Apply eyelash extensions SHBBRES001 Research and apply beauty industry information SHBBSKS001 Pierce ear lobes If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXHRM002 Maintain employee relations SIRXHRM001 Recruit

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources monitor and evaluate nursing careOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce