Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:

Stage 2: Includes:

Units of competency CHCDIS006 Develop and promote positive person-centred behaviour supports CHCDIS002 Follow established person-centred behaviour supports If you require RPL Kits with comprehensive benchmarking

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC038 Produce and serve food for buffets SITHCCC042 Prepare food to meet special dietary requirements SITHKOP010 Plan and cost recipes SITXFSA007 Transport and store food SITXWHS006 Identify hazards

Units of competency NWPIRR022 Maintain meters for rural water supplies NWPIRR014 Install meters for rural water supplies NWPNET002 Prepare and restore work site AHCWHS301 Contribute to work health and safety processes NWPNET011 Locate

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner