Self-Study Guide-BSBLDR411 Demonstrate leadership in the workplace HLTINFCOV001 HLTMSG013 Perform remedial massage musculoskeletal

HLTMSG013 Perform remedial massage musculoskeletal assessments

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems If you require RPL Kits with comprehensive benchmarking

Core Units CUADES411 Generate design solutions CUADES412 Interpret and respond to a design brief MSFFDM4008 Investigate materials and technologies for design projects MSFFDM4010 Prepare and present design and manufacturing information MSFFDM4014 Produce manual and computer-aided drawings from design concepts Elective Units CUADES305 Source and apply information on the history and theory of design BSBCRT311 Apply critical thinking skills in a team environment MSFFDM4009 Match furnishing style and materials to customer requirements MSFFDM4005 Design

Self-Study Guide-BSBLDR411 Demonstrate leadership in the workplace HLTINFCOV001 HLTMSG013 Perform remedial massage musculoskeletalOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the