SCORM Compliant Package-ICTWEB431 Create and style simple markup language documents RTO Policies and Procedures aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Classroom Activities

Units of competency SISOPLN001 Finalise operation of outdoor recreation activities SISOEQU001 Handle horses SISOPLN002 Plan outdoor activity sessions RGRPSH308 Provide first aid and emergency care for horses or other equines SISOFLD002 Minimise environmental impact SISOEQU003 Ride horses on tracked trail rides SISXCCS001 Provide quality service SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISOEQU010 Identify hazards

Units of competency SITHFAB016 Provide advice on food SITHFAB017 Provide advice on food and beverage matching SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRRINV002 Control stock SITXHRM002 Roster staff SIRXMGT001 Supervise and support frontline team members SIRXCEG008 Manage disrespectful

SCORM Compliant Package-ICTWEB431 Create and style simple markup language documents RTO Policies and Procedures aggressive or abusive customers SIRXECM002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.